Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations is expected to lead Shangri-La’s Chinese-market activities in the Philippines, supporting guest services, business development, partnerships, sales, and operational coordination. Requirements typically include fluent Mandarin and English, strong knowledge of Chinese travel and business culture, experience in luxury hospitality or tourism, and proven leadership skills. The successful candidate should understand the needs of Chinese leisure and corporate guests, build relationships with travel agencies and commercial partners, coordinate with hotel departments, and help improve revenue and guest satisfaction. Flexibility, cultural awareness, excellent communication, commercial judgment, and a polished professional approach are likely to be important. Experience working in an international hotel group and familiarity with Philippine tourism regulations would be advantageous.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for its Asian-inspired hospitality, personalized service, upscale accommodation, and strong emphasis on guest care. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Manila, and Shangri-La Mactan, Cebu, serving leisure travelers, business guests, families, and events. Its hotels generally offer accommodation, restaurants, recreation facilities, meeting spaces, and wellness services. Employees work in a multicultural environment where service quality, teamwork, integrity, and attention to detail are highly valued. A director responsible for Chinese operations would support the group’s efforts to serve Chinese-speaking guests and develop commercial relationships in this important international market.

Working in Philippines

The Philippines offers hospitality, tourism, business, technology, healthcare, education, and outsourcing opportunities, with major employment centers in Manila, Cebu, Boracay, and other resort destinations. Filipino culture is warm, family-oriented, sociable, and strongly influenced by Asian, Spanish, and American traditions. Life can be affordable compared with many international cities, although Manila rents and traffic are significant; Cebu and resort islands often provide a slower lifestyle, beaches, outdoor activities, and a strong expatriate community. English is widely used, while Filipino and regional languages are common. Foreign professionals generally need an employer-sponsored work permit and appropriate visa, with requirements varying by nationality and contract. Employers commonly assist with immigration, accommodation, tax registration, and relocation. Candidates should confirm current rules with the Philippine Bureau of Immigration and their employer before moving.