Service Leader - Customer Sales / Guest Service Center

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader oversees the Customer Sales or Guest Service Center, supporting reservations, guest enquiries, service requests, and sales-related interactions. Requirements typically include a degree or diploma in hospitality, tourism, business, or a related field; previous experience in hotel reservations, customer service, call-center operations, or front office work; strong spoken and written English; and familiarity with hotel systems and office software. The successful candidate should be confident leading a team, resolving guest concerns, meeting service and sales targets, coordinating with hotel departments, and maintaining accurate records. Flexibility for rotating shifts, weekends, and holidays is expected, together with a polished manner, commercial awareness, and a strong commitment to Shangri-La service standards.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for warm Asian hospitality, high service standards, premium accommodation, dining, wellness, and event facilities. In the Philippines, Shangri-La operates well-established properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay, offering opportunities across guest services, food and beverage, rooms, sales, engineering, and corporate support. The company places emphasis on personalized guest experiences, professional development, teamwork, and ethical service. Employees are generally expected to demonstrate courtesy, attention to detail, cultural sensitivity, and a willingness to work in a fast-paced international hotel environment.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Visayas, and Mindanao, with major concentrations in Manila, Cebu, Boracay, Palawan, and Davao. Resort and hotel jobs are common in front office, reservations, food and beverage, housekeeping, sales, and guest relations. Filipino culture is generally warm, family-oriented, and service-minded, with English widely used in workplaces and tourism. Lifestyle varies from busy urban living in Manila to a more relaxed beach or provincial setting on islands such as Boracay, Cebu, and Palawan. Salaries are usually paid in Philippine pesos, and benefits may include service charge, meals, transportation, accommodation, or health coverage depending on the employer. Foreign workers normally need an employer-sponsored work permit and appropriate visa, while Filipinos can relocate domestically with standard identification and employment documents. Check current immigration, labor, and local registration requirements before moving.