Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – F&B Service (Lobby Lounge) is responsible for managing daily lobby lounge operations, maintaining excellent guest service, supervising associates, coordinating seating and service standards, handling guest concerns, and supporting revenue and cost-control targets. Candidates typically need a hospitality or related qualification, several years of food and beverage experience, and supervisory or management experience in a hotel, restaurant, or lounge environment. Strong communication, leadership, service recovery, scheduling, and basic financial skills are expected. The successful candidate should be polished, guest-focused, organized, flexible with shifts, and comfortable working in a fast-paced luxury-hospitality setting.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for warm Asian hospitality, high service standards, distinctive dining, wellness facilities, and carefully designed guest experiences. In the Philippines, Shangri-La operates recognized hotels and resorts in locations including Manila, Cebu, and Boracay. The company offers careers across hotel operations, food and beverage, culinary services, rooms, engineering, sales, and corporate functions. Employees are generally expected to demonstrate professionalism, teamwork, cultural awareness, attention to detail, and a genuine commitment to guest satisfaction. Benefits and compensation vary by property, position, experience, and employment status.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other tourism destinations, particularly in hotels, resorts, restaurants, diving, events, and travel services. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in workplaces. Island life can provide beaches, outdoor activities, affordable local food, and a relaxed social atmosphere, although transport, internet, healthcare, and living costs vary by location. Cebu and Boracay offer strong tourism employment, while Manila provides broader corporate and luxury-hotel opportunities. Foreign employees generally need an employer-sponsored work permit and an appropriate work visa; requirements should be confirmed with Philippine immigration authorities and the employer. New arrivals should arrange verified accommodation, understand local employment terms, budget for deposits and transport, and consider weather, typhoon exposure, and access to essential services before relocating.