Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) supervises daily in-room dining operations, coordinates order taking and delivery, maintains service standards, and responds to guest requests or concerns. Candidates typically need hospitality training or equivalent experience, previous food and beverage or room-service experience, good English communication, and familiarity with POS systems and hotel service procedures. The role requires confident team leadership, strong organization, attention to detail, and a genuine guest-focused attitude. The successful candidate is expected to work rotating shifts, remain calm under pressure, coordinate effectively with the kitchen and front office, and uphold Shangri-La’s standards for presentation, safety, cleanliness, and personalized service.

About the employer

Shangri-La is a major luxury hospitality group founded in Asia and recognized for hotels, resorts, and residences across many countries. Its properties are known for warm Asian hospitality, attentive guest service, comfortable facilities, and high operating standards. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort in Manila and Shangri-La Mactan, Cebu. The company offers careers across rooms, food and beverage, culinary operations, wellness, engineering, sales, and administration. Employees commonly work in structured, multicultural environments with training, service-charge opportunities, staff benefits, and opportunities for internal development, although packages vary by property and position. A room-service Service Leader would support the company’s emphasis on efficient, personalized service and memorable guest experiences.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other tourism centers. Jobs are available in hotels, resorts, restaurants, cruises, travel services, and events, with stronger seasonal demand in beach destinations. Filipino culture is welcoming, family-oriented, and generally comfortable with English, which is widely used at work. Lifestyle ranges from busy urban living in Manila to a slower, outdoor-focused pace on the islands, with beaches, diving, festivals, and varied regional food. Foreign workers normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants should confirm registration, contracts, and benefits before relocating. Housing and transport may be provided by resorts, but costs and availability differ greatly. New arrivals should research local weather, including typhoon risks, healthcare access, commuting, and the distance from major airports.