Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) supervises daily pool-bar operations, ensuring efficient service, guest satisfaction, product quality, and compliance with Shangri-La standards. Requirements typically include relevant hotel or restaurant experience, preferably in a supervisory role, strong knowledge of food and beverage service, good English communication, and the ability to work flexible shifts, weekends, and holidays. The successful candidate is expected to lead and coach service colleagues, coordinate with the kitchen and other departments, manage orders and billing accurately, maintain cleanliness and safety, resolve guest concerns professionally, and support revenue and cost-control targets. A friendly personality, attention to detail, physical stamina, and a genuine hospitality mindset are important.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia and other international markets. The company is known for warm Asian hospitality, high service standards, premium accommodation, restaurants, wellness facilities, and destination experiences. Shangri-La properties in the Philippines include major urban and resort locations, serving business travelers, families, and leisure guests. Employees typically work in structured, guest-focused environments with opportunities for training, career development, and international exposure. Benefits vary by property and may include service charge, meals, uniforms, medical coverage, accommodation or staff housing, transportation, and employee discounts. Specific terms for the Service Leader – F&B (Pool Bar) role should be confirmed directly with the recruiting property, as compensation and benefits can differ according to location and experience.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Jobs are available in hotels, restaurants, bars, diving resorts, events, wellness, and tourism services, with stronger seasonal demand in popular beach locations. Filipino culture is welcoming, family-oriented, and strongly influenced by regional traditions, English use, and international tourism. Lifestyle varies from busy metropolitan living in Manila to relaxed coastal communities, where costs may be lower but transport and services can be limited. Foreign workers generally need an employer-sponsored work permit and appropriate visa, commonly involving a Department of Labor and Employment permit and an approved work visa. Employers usually guide the process. Candidates should confirm accommodation, service charge, medical cover, contract terms, and relocation costs before accepting an offer. Weather is tropical, with a dry season and a wetter typhoon period.