Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the planning, delivery, and evaluation of employee training programs while promoting Shangri-La’s service standards. Requirements typically include a diploma or bachelor’s degree in hospitality, human resources, training, or a related field, along with several years of hotel experience and strong knowledge of learning and development practices. The candidate should be confident facilitating workshops, coaching colleagues, coordinating orientation programs, monitoring training records, and measuring learning effectiveness. Excellent communication, presentation, organization, and interpersonal skills are expected. Experience in luxury hospitality, service-quality programs, or a multicultural workplace is advantageous. The successful candidate will be proactive, approachable, detail-oriented, and committed to continuous improvement and guest satisfaction.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized internationally for warm Asian hospitality, personalized service, and high-quality accommodation. The group operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other major destinations. Shangri-La properties commonly offer rooms and suites, restaurants, leisure facilities, meeting venues, and wellness services. The company places strong emphasis on colleague development, service excellence, cultural awareness, and creating memorable guest experiences. In the United Arab Emirates, Shangri-La operates high-end properties serving leisure travelers, business guests, families, and events. Employees generally work in diverse, fast-paced environments where professionalism, teamwork, attention to detail, and consistent adherence to brand standards are important.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest concentration of hospitality, tourism, aviation, retail, events, and business opportunities. The culture blends Emirati traditions with a highly international population; modest dress, courtesy, and respect for local customs are important. Lifestyle can be modern and energetic, with beaches, shopping malls, restaurants, desert activities, and cultural attractions, although summer temperatures are extremely high. Employers commonly sponsor work visas, medical checks, Emirates ID processing, and sometimes accommodation, transport, meals, or health insurance. Candidates should confirm the full package before relocating, including housing, probation terms, annual leave, flights, and gratuity. English is widely used in hotels, while Arabic and additional languages can be advantageous. Costs are highest in Dubai and Abu Dhabi, so housing benefits significantly affect overall savings.