Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining is responsible for answering guest calls, accurately recording food and beverage orders, explaining menu items, confirming delivery details, and coordinating with the kitchen and room-service team. Candidates should have customer-service or hotel experience, good spoken English, and preferably Cantonese or Mandarin. Strong telephone manners, clear communication, attention to detail, basic computer skills, and the ability to remain calm during busy periods are expected. The role requires a polished, friendly manner, teamwork, reliability, and flexibility to work shifts, weekends, and public holidays. Knowledge of menus, dietary requests, and hotel service standards is an advantage.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, and distinctive Asian-inspired service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La hotels typically offer accommodation, restaurants, bars, conference facilities, spa services, and extensive guest-relations support. The company places strong emphasis on warm hospitality, personalized service, professional presentation, and employee development. Depending on the property, staff may receive benefits such as service charge, staff meals, medical coverage, training, hotel discounts, and opportunities for internal or international transfer. In Hong Kong, Shangri-La operates well-established luxury properties serving business travelers, leisure guests, and major events.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, retail, finance, technology, logistics, and tourism. Its culture blends Cantonese traditions with international influences, and Cantonese, English, and Mandarin are widely used. Life is fast-paced and highly urban, with excellent public transport, diverse food, shopping, nightlife, hiking, beaches, and nearby islands. Housing is expensive, so many newcomers share apartments or live in areas outside the central districts. Foreign employees generally need an employment visa sponsored by their hiring company; the employer normally submits the application and proves the role and qualifications. Bring educational and employment documents, allow time for processing, and confirm accommodation and benefits before relocating. Hong Kong has a subtropical climate, with hot, humid summers and cooler winters.