Waiter / Waitress - Cafe Malacca

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress at Cafe Malacca is responsible for welcoming guests, taking orders, serving food and beverages, clearing tables, processing payments, and maintaining high service standards. Candidates should have hospitality or restaurant experience, good English communication skills, a pleasant and professional manner, and the ability to work efficiently in a busy environment. Knowledge of additional languages, especially Cantonese or Mandarin, is advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with strong teamwork, attention to detail, personal grooming, and a genuine commitment to guest satisfaction.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for warm Asian hospitality, quality dining, wellness facilities, and personalized guest service. The group includes the Shangri-La, Kerry, JEN, and Traders brands. Shangri-La Hotels and Resorts generally offers structured training, career development opportunities, staff dining, healthcare support, discounts, and other benefits, depending on the property and employment contract. The company places strong emphasis on professionalism, cultural awareness, teamwork, and creating memorable experiences for guests. Cafe Malacca reflects the group’s focus on high-quality dining and attentive service within a refined hotel environment.

Working in Hong Kong

Hong Kong is a dynamic international city and coastal territory, rather than a single island, combining dense urban districts with beaches, hiking trails, and outlying islands. Hospitality, finance, retail, technology, logistics, and professional services provide many job opportunities. The culture blends Cantonese traditions with international influences, and daily life is fast-paced, convenient, and highly connected by public transport. Rent can be expensive, particularly on Hong Kong Island and in Kowloon, while shared accommodation is often more affordable. Salaries are paid in Hong Kong dollars, and employees should budget for housing, transport, food, and deposits. Foreign workers generally need an approved employment visa sponsored by their employer before starting work. Applicants should verify contract terms, accommodation, medical coverage, working hours, and visa eligibility. English is widely used in hotels, while Cantonese and Mandarin are valuable advantages.