Security Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Security Supervisor is expected to oversee daily hotel security operations, supervise security officers, patrol guest and back-of-house areas, monitor CCTV and access control, and respond professionally to incidents and emergencies. Candidates should have relevant hotel, commercial, or security experience, good knowledge of safety and emergency procedures, strong communication skills, and the ability to lead a team. First-aid, fire-safety, and security training would be advantageous. The role requires alertness, sound judgment, physical fitness, discretion, and a service-minded approach when dealing with guests, colleagues, contractors, and local authorities. Shift work, including nights, weekends, and public holidays, is normally required.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, and exceptional guest service across Asia, the Middle East, Europe, North America, and other international markets. The group operates under several brands, including Shangri-La Hotels and Resorts, Kerry Hotels, Hotel Jen, and Traders Hotels. Its properties typically combine premium accommodation with restaurants, meeting facilities, wellness services, and extensive guest amenities. Shangri-La places strong emphasis on Asian hospitality, personalised service, colleague development, operational excellence, and responsible business practices. A Security Supervisor working for the company would support a safe, discreet, and welcoming environment for guests and employees while coordinating closely with hotel departments and emergency services.

Working in Hong Kong

Hong Kong offers strong opportunities in hospitality, tourism, retail, finance, technology, logistics, and professional services. Hotel jobs are concentrated on Hong Kong Island, Kowloon, and the New Territories, with international employers often valuing English, Cantonese, Mandarin, and customer-service experience. The culture blends Chinese traditions with international influences; politeness, punctuality, efficiency, and respect for hierarchy are important at work. Lifestyle is energetic and convenient, with excellent public transport, dense urban neighbourhoods, beaches, hiking trails, shopping, and diverse food. Rent is high, so many newcomers share accommodation or live farther from the city centre. Non-residents generally need an employer-sponsored employment visa, usually under the General Employment Policy, before starting work. Applicants must meet qualification and experience requirements and obtain a Hong Kong Identity Card after approval. Dependants may be eligible to accompany approved visa holders.