Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is responsible for planning, coordinating and evaluating training programmes that support employee performance and Shangri-La service standards. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, along with several years of training or hotel experience. The successful candidate should understand adult learning methods, onboarding, leadership development and performance improvement. Strong communication, presentation, coaching and organisational skills are essential. The role requires confidence working with department heads, maintaining training records, measuring programme effectiveness and adapting initiatives to meet operational needs. Candidates are expected to be service-minded, approachable, culturally aware and capable of motivating employees at all levels.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is recognised for its warm Asian hospitality, personalised service and focus on guest comfort. Shangri-La properties commonly offer accommodation, restaurants, meetings and events, wellness facilities and leisure experiences. The company places strong emphasis on employee development, service culture and operational excellence, making learning and development an important function within its hotels. In Malaysia, Shangri-La has established properties in destinations including Kuala Lumpur, Penang and Sabah, serving business travellers, leisure guests and groups. Employment benefits and conditions vary by property, but hotel employees may receive staff meals, uniforms, insurance, training opportunities and preferential accommodation rates.

Working in Malaysia

Malaysia offers varied opportunities in hospitality, tourism, education, retail, technology and professional services, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Its islands provide a relaxed lifestyle, beaches, diving and outdoor activities, while cities offer better transport, healthcare, shopping and international communities. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels and business settings. Living costs are generally moderate, though central Kuala Lumpur and popular island resorts can be more expensive. Foreign employees usually need an employer-sponsored Employment Pass, and the hiring company normally handles the application and immigration process. Candidates should confirm passport, medical, qualification and contract requirements before relocating. Accommodation, transport and staff benefits differ by employer, so these should be clarified with Shangri-La before accepting an offer.