Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH is responsible for driving room, resort and related business for Shangri-La Rasa Sayang Resort & Spa and Golden Sands Resort in Penang. The role typically requires a diploma or degree in hospitality, tourism, marketing or business, together with several years of hotel sales experience, preferably in an upscale or luxury property. Strong knowledge of the Malaysian and international leisure, corporate and group markets is valuable. The candidate is expected to develop client relationships, manage accounts, conduct sales calls and presentations, secure contracts, meet revenue targets and coordinate closely with reservations, revenue management and operations. Excellent communication, negotiation, presentation and organisational skills are essential, along with willingness to travel and work flexible hotel-industry hours.

About the employer

Shangri-La Group is a major international hospitality company founded in Hong Kong, operating luxury hotels, resorts and residences across Asia, the Middle East, Europe, Africa and North America. Its properties are known for personalised Asian hospitality, high service standards and distinctive destinations. In Penang, Shangri-La operates Rasa Sayang Resort & Spa and Golden Sands Resort, both located along Batu Ferringhi Beach. Rasa Sayang is positioned as an upscale resort with landscaped gardens, wellness facilities and premium dining, while Golden Sands focuses on family-friendly holidays, recreation and beachfront activities. The group provides career opportunities across hotel operations, sales, food and beverage, finance, engineering and guest services. Employees generally work in a structured international environment with training, service standards and opportunities for internal mobility within the Shangri-La network.

Working in Malaysia

Penang Island is one of Malaysia's most attractive places for hospitality professionals, combining a busy tourism economy with a relaxed coastal lifestyle. Job opportunities are strongest in hotels, resorts, restaurants, events, tourism, retail and customer service, with additional roles in technology, education and healthcare. Penang's culture blends Malay, Chinese, Indian and international influences, reflected in its food, festivals, architecture and heritage streets in George Town. Living costs are generally lower than Kuala Lumpur, although accommodation near Batu Ferringhi and George Town can be comparatively expensive. The island offers beaches, hiking, heritage attractions and excellent food, while traffic can be heavy. Foreign employees normally need an employer-sponsored Employment Pass, with approval handled through Malaysian immigration procedures. Candidates should secure a written offer before relocating and confirm housing, medical coverage, tax and work-permit arrangements.