Front Office Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Executive supports smooth daily reception operations at Shangri-La, welcoming guests, completing check-in and check-out, handling reservations and requests, processing payments, and coordinating with housekeeping and other departments. Candidates should typically have hospitality or customer-service experience, good spoken and written English, basic computer skills, and a professional, friendly manner. Knowledge of additional languages is useful. The role requires flexibility for shifts, weekends and public holidays, along with strong attention to detail, problem-solving ability, and the confidence to manage guest concerns calmly. Previous experience in a hotel front office or luxury resort environment is advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for warm Asian hospitality, high service standards and distinctive properties in major cities and resort destinations. Its Malaysian portfolio includes established hotels and resorts serving business travellers, families, leisure guests and events. Shangri-La places strong emphasis on guest satisfaction, professional development, teamwork and cultural awareness. Employees commonly work in an international environment with structured hotel operations and opportunities to build careers across accommodation, food and beverage, events and guest services. Benefits and employment conditions vary by property, position and Malaysian labour regulations.

Working in Malaysia

Malaysia offers opportunities in hotels and resorts on Langkawi, Penang, Pangkor and nearby coastal destinations, particularly in front office, food and beverage, housekeeping, spa, events and guest activities. Langkawi is relaxed and scenic, with beaches, island-hopping, rainforest and a strong tourism economy. Penang combines historic George Town, diverse food, arts and a busier urban lifestyle. Resort living can be friendly and outdoors-oriented, but may involve remote locations, seasonal demand, transport limitations and shared accommodation. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; respectful dress and behaviour are important. Foreign nationals generally need an employer-sponsored work permit and should secure approval before starting work. Employers may assist with visas, accommodation, meals and airport transfers, but packages differ. Candidates should confirm salary, service charge, housing, medical cover, contract terms and relocation costs directly with the property.