Restaurant Reservations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Reservations Manager oversees reservations, table allocations, guest enquiries, telephone and online booking channels, and coordination with restaurant and front office teams. Candidates should have hospitality experience, preferably in restaurant reservations or guest services, strong communication and organisational skills, and confidence using reservation systems and office software. Fluency in English is normally required; knowledge of additional languages is an advantage. The role expects excellent attention to detail, a professional appearance, quick and courteous responses, effective handling of special requests, and the ability to remain calm during busy periods. Supervisory experience, commercial awareness, and a strong commitment to Shangri-La service standards are also valued.

About the employer

Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other markets. The group is recognised for warm Asian hospitality, personalised guest service and upscale accommodation. Its properties typically include restaurants, lounges, meeting facilities, spas and leisure amenities, creating opportunities across hotel operations, food and beverage, sales, finance and corporate functions. In Malaysia, Shangri-La has established properties serving business and leisure travellers, with a strong emphasis on service quality, employee development and guest satisfaction. Employees are generally expected to demonstrate courtesy, cultural awareness, teamwork and attention to detail while working in a fast-paced international environment.

Working in Malaysia

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Island locations such as Langkawi and Penang provide a relaxed lifestyle, beaches, outdoor activities and strong tourism demand, although costs and transport options vary by area. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences reflected in food, festivals and daily life. English is widely used in hotels, while Malay is the national language. Foreign candidates normally need an employer-sponsored Employment Pass before starting work; approval depends on the role, salary and immigration requirements, so the employer should handle the application. Relocation usually involves arranging accommodation, banking, insurance and local transport. Resort work can include rotating shifts, weekends and seasonal pressure, but often provides staff benefits, meals, training and valuable international experience.