Assistant Outlet Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Outlet Manager supports the daily operation of a hotel restaurant, bar, or dining outlet, helping to maintain excellent service, quality, hygiene, and guest satisfaction. Requirements typically include a diploma or degree in hospitality, food and beverage experience, good English communication, and knowledge of restaurant operations. Experience in a supervisory role, familiarity with point-of-sale systems, and knowledge of food safety are advantageous. The successful candidate is expected to lead and motivate staff, manage shifts, handle guest concerns professionally, control costs, support training, and maintain Shangri-La service standards. Flexibility for weekends, public holidays, and varying shifts is essential.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The company is known for warm Asian hospitality, high service standards, and distinctive properties ranging from city hotels to beachfront resorts. In Malaysia, Shangri-La operates several well-established hotels and resorts, including properties in Kuala Lumpur, Penang, Kota Kinabalu, and other major destinations. Employees typically work in a multicultural environment with structured service procedures, training opportunities, and career paths across departments and countries. The group places strong emphasis on guest satisfaction, teamwork, professionalism, personal presentation, and attention to detail. Benefits may include meals, uniforms, staff rates, medical coverage, and accommodation or transport support, depending on the property and employment contract.

Working in Malaysia

Malaysia offers hospitality opportunities on islands and coastal destinations such as Langkawi, Penang, Tioman, Pangkor, and parts of Sabah and Sarawak. Resorts regularly recruit restaurant supervisors, chefs, front-office staff, housekeeping employees, spa personnel, and activity guides. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in tourism, while Malay is the national language. Island life is generally relaxed, outdoors-oriented, and community-focused, although transport, housing, and shopping may be more limited than in Kuala Lumpur. Foreign employees normally need employer sponsorship and a valid employment pass before starting work; requirements vary by nationality and role. Candidates should confirm accommodation, meals, insurance, transport, contract length, and relocation costs with the employer. Penang offers more urban amenities, while Langkawi and smaller islands provide a quieter resort lifestyle. Work can be seasonal and usually includes weekends and public holidays.