Service Leader - Laundry

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – Laundry oversees daily laundry operations, including sorting, washing, drying, pressing, linen control, equipment use, quality checks, and delivery of clean items to hotel departments. Candidates are generally expected to have hotel laundry or housekeeping experience, preferably in a supervisory or team-leader position. Good knowledge of laundry procedures, fabric care, hygiene standards, workplace safety, and basic inventory control is important. The role requires strong organization, attention to detail, physical stamina, and the ability to work shifts, weekends, and holidays. Candidates should communicate well, train and motivate colleagues, maintain service standards, control costs, and respond promptly to operational demands in a busy Shangri-La hotel environment.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its hotel brands are known for warm Asian hospitality, premium accommodation, restaurants, wellness facilities, and high service standards. In the Philippines, Shangri-La operates established properties in destinations including Metro Manila, Boracay, and Cebu. Employees typically work in multicultural teams and receive structured operational training, while benefits may include service charge, meals, uniforms, insurance, and staff accommodation or transport depending on the property. The company places strong emphasis on guest satisfaction, professionalism, teamwork, personal development, and consistent brand standards. Exact benefits, duties, and salary vary by hotel, employment level, and location.

Working in Philippines

The Philippines offers hospitality opportunities in Metro Manila, Cebu, Boracay, Palawan, and other resort destinations, with demand for hotel, restaurant, housekeeping, engineering, and guest-service staff. Filipino culture is welcoming, family-oriented, and strongly influenced by local traditions, Christianity, and diverse regional communities. Lifestyle ranges from busy urban living to relaxed island life, with beaches, outdoor activities, festivals, and affordable local food. English is widely used in hotels and workplaces, although learning basic Filipino is helpful. Foreign employees generally need an appropriate work visa and permit arranged with employer support before starting work; requirements depend on nationality and contract. Filipino hires usually need standard employment documentation and government registrations. Housing, transport, healthcare, and living costs vary considerably by island, so candidates should confirm the package, service charge, accommodation, and relocation assistance directly with Shangri-La.