Human Resources Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Human Resources Manager is expected to lead daily HR operations, including recruitment, onboarding, employee relations, performance management, training, payroll coordination, compliance and staff engagement. Candidates should have a degree or diploma in Human Resources, Business Administration or a related discipline, together with several years of hotel or hospitality HR experience. Strong knowledge of Malaysian employment practices, communication skills and confidence handling confidential matters are important. The successful candidate should be approachable, organised, commercially aware and able to support both employees and management in a fast-paced, multicultural resort environment. Experience with HR systems and labour-law compliance will be advantageous.

About the employer

Shangri-La Hotels and Resorts is a premium hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for Asian-inspired hospitality, personalised service and strong emphasis on colleague development. Its Malaysian portfolio includes luxury city hotels and resort properties, serving leisure travellers, business guests, families and major events. Shangri-La workplaces typically combine international brand standards with local culture, requiring employees to work collaboratively across diverse teams. Human Resources leaders support recruitment, training, employee engagement, industrial relations, compliance and the creation of a positive service culture. Benefits may include accommodation or meals at resort locations, staff discounts, medical coverage and career opportunities within the wider group, although the exact package depends on the property and employment contract.

Working in Malaysia

Malaysia offers varied opportunities in hotels, resorts, tourism, retail, technology, healthcare and business services. Resort jobs are concentrated in destinations such as Langkawi, Penang, Sabah, Sarawak and the east-coast islands, while Kuala Lumpur provides the broadest corporate market. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in professional hospitality settings. Lifestyle ranges from busy urban living to relaxed beach or rainforest communities; living costs are generally moderate, though island housing and imported goods can be expensive. Foreign employees usually need an employer-sponsored Employment Pass, and they must not begin work before approval. Employers commonly manage the application, but requirements include a valid contract, passport, qualifications and medical or immigration documentation. Confirm visa rules, accommodation, taxes and dependent arrangements before relocating.