Sales Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager is responsible for driving hotel revenue by developing corporate, leisure, group and event accounts, maintaining client relationships, conducting sales visits and achieving monthly targets. Candidates typically need a diploma or degree in hotel management, business or a related field, together with several years of hospitality or hotel sales experience. Strong communication, negotiation, presentation and networking skills are expected, along with commercial awareness and knowledge of the Malaysian market. The role may require travel, participation in sales events and close coordination with revenue, reservations, events and operations teams. Fluency in English is generally required; additional local or regional languages are advantageous.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalised service, premium accommodation, dining, meetings and leisure experiences. Its Malaysian properties serve business travellers, holidaymakers, events and luxury tourism markets, with a strong emphasis on guest satisfaction and local destination knowledge. Employees commonly work in multicultural teams and are expected to demonstrate professionalism, warm service and commercial performance. Career opportunities range across hotel operations, sales, finance, engineering, food and beverage, wellness and corporate functions. Benefits and employment conditions vary by property, position and experience.

Working in Malaysia

Malaysia offers opportunities in hotel sales, tourism, events, food and beverage, retail and destination services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort areas. Its island lifestyle ranges from Langkawi beaches and Penang heritage streets to Sabah's diving destinations and coastal communities. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with festivals and varied cuisine throughout the year. Living costs are generally moderate, although resort islands can be more expensive for housing and imported goods. Foreign employees usually need an employment pass sponsored by the hiring company; approval is required before starting work. Employers typically assist with documentation, while applicants should confirm eligibility, medical checks and contract terms. Relocation planning should include accommodation, transport, health insurance and access to banking. English is widely used in hotels, while Malay and other regional languages are useful.