Service Associate - Human Resources

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Human Resources supports daily HR administration, including employee records, attendance monitoring, recruitment coordination, onboarding, staff inquiries, filing, and preparation of reports or correspondence. Applicants typically need a college degree or diploma in Human Resources, business administration, hospitality, or a related field, along with good computer skills and clear communication. Previous hotel or office experience is advantageous. Shangri-La expects a dependable, discreet, service-minded candidate who can handle confidential information, work accurately under deadlines, cooperate with colleagues, and maintain professional relationships with employees across different departments.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for its hotels, resorts, residences, and customer-focused service across Asia and other international markets. Its properties commonly combine accommodation, restaurants, events, leisure facilities, and extensive guest services. In the Philippines, Shangri-La operates well-known properties in destinations including Manila, Cebu, and Boracay. The company places strong emphasis on warm Filipino hospitality, service excellence, employee development, teamwork, and operational standards. Human Resources teams support recruitment, employee welfare, training, compliance, and the creation of a positive workplace culture. Exact benefits vary by property and position, but hotel employees may receive meals, uniforms, training, service charge participation, leave benefits, and staff discounts subject to company policy.

Working in Philippines

The Philippines offers hospitality, tourism, retail, education, healthcare, technology, and business-process opportunities, with the strongest concentration around Metro Manila, Cebu, Clark, Boracay, and other resort destinations. Filipino culture is generally welcoming, family-oriented, and community-minded, while English is widely used at work. Island life can be relaxed and scenic, but transport, healthcare access, internet quality, and living costs vary considerably between locations. Manila and Cebu provide more urban conveniences; Boracay and smaller islands offer a slower lifestyle but fewer services and seasonal employment patterns. Foreign nationals normally need an employer-sponsored Alien Employment Permit and an appropriate work visa, commonly the 9(g) pre-arranged employee visa; requirements should be confirmed with Philippine authorities. Employers often assist with documentation, but candidates should budget for housing, deposits, transport, and medical or immigration fees.