Guest Relations Officer - Korean Speaking

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer – Korean Speaking welcomes Korean-speaking guests, assists with check-in and check-out, handles requests and concerns, explains hotel services, and coordinates with departments to ensure a smooth stay. Requirements typically include fluent Korean and English, strong communication and interpersonal skills, a professional appearance, and previous experience in guest relations, front office, or luxury hospitality. Knowledge of hotel operating systems, Indonesian language skills, and experience serving international guests are advantageous. The candidate is expected to be warm, culturally sensitive, attentive to detail, calm under pressure, and flexible with shifts, weekends, and public holidays. A genuine service mindset and the ability to resolve problems discreetly are essential.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for personalized service, elegant surroundings, and the distinctive Shangri-La spirit of genuine care. Properties commonly offer accommodation, dining, recreation, wellness, and event facilities for leisure and business travelers. In Indonesia, Shangri-La has operated prominent hotels and resorts serving both domestic and international guests. The company places strong emphasis on guest satisfaction, cultural awareness, teamwork, professional development, and high service standards. Employees may work in multicultural environments and receive benefits that vary by property, including service charge, meals, uniforms, training, and career opportunities within the wider group.

Working in Indonesia

Indonesia offers strong hospitality opportunities, especially in Bali, Jakarta, Lombok, Batam, and other resort destinations. Guest relations, front office, food and beverage, housekeeping, spa, and tourism sales roles are frequently available, while Korean-speaking candidates may be particularly valuable at international resorts. Bali is known for Hindu traditions, temples, ceremonies, beaches, rice terraces, and a relaxed but busy tourism economy. Lifestyle costs vary considerably: smaller towns are affordable, while popular areas such as Seminyak, Canggu, and Ubud can be expensive. Public transport is limited in many resort areas, so scooters, taxis, or ride-hailing services are common. Foreign nationals generally require an employer-sponsored work permit and appropriate Indonesian work visa; working on a tourist visa is not permitted. Candidates should confirm sponsorship, accommodation, insurance, taxes, and contract terms before relocating.