Family Experience Host

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Family Experience Host creates enjoyable, safe and memorable experiences for children and families at Shangri-La. Responsibilities may include welcoming families, organising age-appropriate activities, supervising play areas, supporting family events and maintaining high standards of guest care and safety. Candidates should be warm, energetic, patient and confident when interacting with children and parents. Previous experience in childcare, hospitality, education, recreation or guest services is advantageous. Strong communication skills, a professional appearance, teamwork and the ability to remain calm in busy situations are expected. First-aid or child-safety training, language skills and flexibility to work weekends, holidays and varying shifts would also be valuable.

About the employer

Shangri-La Group is a luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its brands are known for personalised service, comfortable surroundings and strong attention to guest experience. Shangri-La hotels commonly provide accommodation, dining, wellness, meetings and family-oriented services. The group promotes its tradition of Asian hospitality while operating in a multicultural, international environment. In Hong Kong, Shangri-La properties serve business travellers, leisure guests, families and event clients, offering opportunities in guest services, food and beverage, housekeeping, culinary operations, events and management. Benefits and exact employment conditions vary by property and position.

Working in Hong Kong

Hong Kong is a compact, energetic city made up of Hong Kong Island, Kowloon and the New Territories, with excellent public transport and easy access to beaches, hiking trails and outlying islands. Hospitality, retail, finance, technology, education and professional services offer significant employment opportunities. The culture blends Cantonese traditions, international influences, festivals, excellent food and a fast-paced urban lifestyle. Rent can be high, especially near central areas, although efficient rail and bus networks make commuting practical from districts such as Kowloon, the New Territories or Lantau. Foreign workers generally need an employer-sponsored employment visa, while eligibility depends on qualifications, experience, salary and the role’s suitability for local recruitment. Candidates should confirm visa sponsorship, accommodation, medical requirements and employment benefits before relocating.