Waiter / Waitress - Lobby Lounge (侍應生)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress serves guests in the Lobby Lounge, taking orders, presenting food and beverages, processing payments, and maintaining a polished, welcoming environment. Candidates should have relevant experience in hotel, restaurant, or lounge service, good knowledge of food and beverages, and strong communication skills in English and Cantonese; additional languages are advantageous. The role requires a positive attitude, professional grooming, attention to detail, teamwork, and the ability to work shifts, weekends, and public holidays. Shangri-La expects staff to deliver attentive service, respond promptly to guest needs, follow hygiene and service standards, and represent the hotel courteously at all times.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for refined service, comfortable accommodation, restaurants and bars, wellness facilities, and strong attention to personal guest care. Its Hong Kong properties include prestigious hotels in areas such as Tsim Sha Tsui and Kowloon, serving business travellers, tourists, and local residents. Shangri-La places emphasis on warm Asian hospitality, professional development, teamwork, and consistent operating standards. Employees may receive benefits such as staff meals, uniforms, training, medical coverage, service charge, and preferential rates at participating properties, although exact conditions vary by position and employment contract.

Working in Hong Kong

Hong Kong offers many hospitality opportunities in hotels, restaurants, clubs, event venues, and tourism, particularly for candidates with Cantonese, English, Mandarin, or other language skills. The culture blends Chinese traditions with international influences, while the lifestyle is energetic, convenient, and highly urban. Rent can be expensive, but public transport is excellent and districts such as Kowloon, Hong Kong Island, and the New Territories offer different living costs and atmospheres. Employees usually need an employment visa sponsored by a Hong Kong employer; applicants must demonstrate a genuine job offer, suitable qualifications or experience, and market-level pay. Employers commonly assist with documentation, but approval is handled by the Immigration Department. Healthcare, banking, housing, and relocation arrangements should be researched before arrival.