Captain - Lobster Bar & Grill

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Captain supervises daily service at Lobster Bar & Grill, ensuring professional, attentive and efficient dining experiences. Requirements typically include relevant restaurant or hotel experience, strong knowledge of food and beverage service, good English communication skills, and the ability to lead a team during busy periods. Cantonese or Mandarin may be advantageous in Hong Kong. The successful candidate is expected to welcome guests, coordinate seating and orders, maintain service standards, handle special requests and complaints tactfully, support upselling, and work closely with the kitchen and management team. A polished appearance, positive attitude, sound product knowledge, flexibility for shifts, and a strong commitment to Shangri-La’s hospitality standards are essential.

About the employer

Shangri-La is a luxury hospitality group founded in Asia and recognised for its distinctive service, elegant hotels and resorts, and strong emphasis on genuine care for guests. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La hotels commonly offer restaurants, bars, meeting facilities, leisure services and extensive guest experiences. In Hong Kong, the group has a long-standing presence and is associated with premium accommodation, high-quality dining and professional development opportunities. Employees generally work in structured, multicultural environments with detailed operating standards and opportunities to build careers across departments and destinations. The company values hospitality, teamwork, respect, personal service and attention to detail. Benefits may include staff dining, uniform support, medical coverage, service charge, training and hotel room discounts, although packages vary by property and position.

Working in Hong Kong

Hong Kong is a compact international city built around Hong Kong Island, Kowloon and the New Territories, with excellent public transport and strong opportunities in hotels, restaurants, finance, retail, technology and tourism. Its culture blends Cantonese traditions with global influences; Cantonese food, festivals, markets and neighbourhood communities are central to daily life. The lifestyle is energetic and convenient, though housing is expensive and apartments are often small. Beaches, hiking trails, outlying islands and country parks provide easy escapes from the urban centre. Overseas workers normally need an approved employment visa before starting work. Professional roles commonly use the General Employment Policy, while employers usually sponsor the application and demonstrate a genuine position and suitable qualifications. Candidates should confirm visa eligibility, medical requirements, accommodation arrangements, insurance and relocation costs with Shangri-La. MTR trains, buses and ferries make commuting practical, but choosing housing near the workplace can significantly reduce both travel time and expense.