Family Experience Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Family Experience Supervisor is expected to create engaging, safe and memorable activities for children and families at Shangri-La in Hong Kong. Typical requirements include relevant hospitality, childcare, recreation or guest-relations experience; strong spoken English and Cantonese or Mandarin is advantageous; first-aid and child-safety knowledge; and excellent communication and organisational skills. The successful candidate should be warm, energetic, patient and confident supervising children, coordinating family programmes and handling guest requests professionally. Responsibilities may include planning activities, leading games and educational experiences, maintaining safety and cleanliness standards, briefing team members, and supporting special events. Flexibility to work weekends, public holidays and varied shifts is normally required.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised for its hotels, resorts and serviced residences across Asia and international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, with a focus on warm Asian hospitality, attentive service and distinctive guest experiences. Shangri-La hotels typically offer accommodation, restaurants, wellness facilities, meetings and family-oriented services. The group places importance on service culture, professional development, teamwork and personalised guest care. In Hong Kong, the company operates well-known luxury properties serving business travellers, leisure guests and local residents. Working for Shangri-La can provide exposure to international hospitality standards, multicultural teams and career pathways across hotel operations, guest experience, food and beverage, events and corporate functions.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, tourism, restaurants, retail, finance, technology and international business. The culture blends Cantonese traditions with global influences, and people commonly use Cantonese, English and Mandarin. Life is fast-paced, highly connected and convenient, with excellent public transport, dense urban neighbourhoods, beaches, hiking trails and nearby islands offering a balance to city living. Rent can be expensive, particularly on Hong Kong Island and in central Kowloon, so many employees choose shared accommodation or locations near efficient MTR routes. Foreign professionals generally need an employment visa sponsored by their employer, while eligibility depends on qualifications, experience, salary and the role’s contribution to Hong Kong. Employers usually guide successful applicants through the process. New arrivals should arrange accommodation, health coverage, banking and an identity card after approval.