Host / Hostess - Lobster Bar & Grill

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess welcomes guests, manages restaurant seating, handles reservations, coordinates table turnover, and supports smooth service at Lobster Bar & Grill. Candidates should have customer-service experience in a hotel or upscale restaurant, a polished and friendly manner, good communication skills, and the ability to remain calm during busy periods. Fluency in English is generally expected; Cantonese and Mandarin are valuable in Hong Kong. The successful candidate is expected to maintain Shangri-La’s service standards, present a professional appearance, work flexible shifts including evenings, weekends and public holidays, and cooperate closely with restaurant and front-office teams.

About the employer

Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and other premium properties across Asia, the Middle East, Europe, North America and beyond. The group is known for personalized service, elegant surroundings and its Asian-inspired approach to hospitality. In Hong Kong, Shangri-La properties serve international leisure travelers, business guests, local residents and major events. Employees typically work in a multicultural environment with structured service standards, training opportunities and potential career mobility across the group. The Lobster Bar & Grill is an upscale dining venue, so the role calls for polished guest interaction, attention to detail and a strong understanding of high-end restaurant service.

Working in Hong Kong

Hong Kong is a fast-paced coastal city with excellent opportunities in hotels, restaurants, retail, finance, technology and professional services. Its culture blends Cantonese traditions with international influences, and English is widely used in business and hospitality, while Cantonese and Mandarin are valuable advantages. Lifestyle options range from vibrant dining and nightlife to hiking, beaches and quieter outlying islands. Rent can be high, especially in central districts, so many workers live in areas such as Kowloon or the New Territories and use the efficient MTR system. Most overseas employees need an employment visa sponsored by their employer; applications normally require a confirmed job, qualifications or relevant experience, and proof that the role meets local requirements. New arrivals should arrange housing, insurance, banking and an identity card after approval.