Club Ambassador

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Club Ambassador welcomes and assists guests using the hotel’s club lounge, providing personalised check-in and check-out, concierge support, restaurant and transport recommendations, and help with special requests. Candidates typically need hotel or customer-service experience, strong spoken English, and preferably Cantonese and Mandarin. The role requires polished presentation, excellent communication, attention to detail, and confidence handling international guests. Flexibility to work shifts, weekends, and public holidays is expected. The successful candidate should be warm, discreet, commercially aware, and able to maintain Shangri-La’s high standards while resolving issues quickly and professionally.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for gracious Asian hospitality, personalised service, and high-quality accommodation, dining, wellness, and event facilities. Its Hong Kong properties serve business travellers, leisure guests, families, and luxury clients from around the world. Shangri-La places strong emphasis on colleague development, service excellence, cultural awareness, and creating memorable guest experiences. Employees may benefit from structured training, internal career opportunities, staff dining, hotel discounts, and other hospitality-related benefits, depending on the property and employment contract.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, finance, retail, aviation, technology, and tourism. It combines a fast-paced international business environment with Cantonese traditions, local markets, festivals, temples, and excellent food. Life is convenient, with efficient public transport, reliable services, and easy access to beaches, hiking trails, and outlying islands, although housing can be expensive and space is limited. English is widely used in hospitality, while Cantonese and Mandarin are valuable advantages. Most overseas employees need an employment visa sponsored by their Hong Kong employer; applicants generally need a confirmed job, suitable qualifications or experience, and proof that the role cannot readily be filled locally. New arrivals should budget for rent deposits, transport, healthcare, and daily expenses, and confirm accommodation and visa arrangements before relocating.