Service Associate - Health Club

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Health Club supports the daily operation of the hotel’s fitness and recreation facilities. Typical requirements include a high school diploma or equivalent, customer-service experience, basic fitness or leisure knowledge, good English communication skills, and the ability to work shifts, weekends, and holidays. Fitness, first-aid, or CPR certification is advantageous. The successful candidate is expected to welcome members and guests warmly, explain facilities and services, maintain cleanliness and safety standards, monitor equipment, handle basic enquiries, and report maintenance or safety concerns promptly. A friendly, energetic, well-groomed, and service-focused personality is important, along with the ability to work effectively in a multicultural hotel environment.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, and other international markets. Its properties are known for attentive personal service, comfortable facilities, and the brand promise of genuine care associated with Shangri-La hospitality. In the Philippines, the group operates well-known properties including Shangri-La hotels and resorts in locations such as Manila, Cebu, and Boracay. Employees generally work in structured, multicultural environments with established standards for guest service, grooming, safety, and professional conduct. Benefits and compensation vary by property and position, but may include service charge, meals, uniforms, training, medical support, and employee discounts. The company commonly values courtesy, teamwork, reliability, cultural awareness, and a strong commitment to guest satisfaction.

Working in Philippines

The Philippines is an archipelago offering varied employment and lifestyles across its major islands. Luzon, especially Metro Manila, has the widest range of corporate, hotel, retail, and service jobs, while Cebu in the Visayas is a major tourism and business center. Boracay, Palawan, Bohol, and other resort destinations provide opportunities in hospitality, wellness, diving, restaurants, and guest services, although seasonal demand and living costs vary. Filipino culture is welcoming, family-oriented, and community-focused; English is widely used in workplaces. Urban life can be busy and expensive, while island living is more relaxed but may have fewer services and transport options. Foreign employees generally need an employer-sponsored work permit and appropriate visa, usually arranged after a job offer. Applicants should confirm immigration rules, accommodation, healthcare, salary, and relocation support directly with the employer before moving.