Sales Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager is expected to drive hotel revenue by developing corporate, leisure, group and event business, maintaining strong client relationships, identifying new market opportunities and achieving agreed sales targets. Requirements typically include a diploma or degree in hospitality, business or marketing, several years of hotel or tourism sales experience, strong negotiation and communication skills, and a good understanding of the Malaysian market. The successful candidate should be commercially minded, well presented, organised and comfortable preparing proposals, conducting sales calls, attending networking events and analysing competitor activity. Flexibility, teamwork, proficiency in English and familiarity with hotel sales systems are usually expected.

About the employer

Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, JEN by Shangri-La and Kerry brands, with a focus on warm Asian hospitality, high service standards and memorable guest experiences. In Malaysia, Shangri-La operates well-known city hotels and resort properties, serving business travellers, leisure guests, weddings and large events. Employees generally work in a multicultural environment with opportunities to develop careers across hotel departments and international properties. The company places strong emphasis on guest satisfaction, professional service, commercial performance, teamwork and employee training.

Working in Malaysia

Malaysia offers hotel, resort, tourism, events and sales opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Langkawi and Sabah are especially attractive for resort careers, while Kuala Lumpur provides broader corporate and luxury-hotel prospects. Local culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in tourism and business. Lifestyle ranges from busy city living to relaxed beach and island communities, with generally affordable food and accommodation compared with many regional hubs. Foreign employees normally need an employer-sponsored Employment Pass, and the company must support the application before work begins. Relocating candidates should confirm salary, housing, insurance, tax, transport and contract benefits in advance. Malaysia has warm weather year-round, but monsoon conditions vary by region. Professional networking and learning basic Malay can help newcomers settle in.