Service Associate - Security

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Security is responsible for protecting guests, colleagues, hotel property, and assets while maintaining a safe and welcoming environment. Typical requirements include a high school diploma, relevant security experience, good physical fitness, sound judgment, and clear communication skills. Experience in a hotel, resort, law enforcement, or a similar setting is advantageous. The candidate should be observant, calm under pressure, discreet, customer-focused, and willing to work rotating shifts, weekends, and holidays. Duties may include patrols, access control, incident reporting, emergency response, CCTV monitoring, enforcing hotel procedures, and assisting guests professionally. A valid security license or training certification may be required under Philippine regulations.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and other hospitality businesses across Asia, the Middle East, Europe, North America, and Australia. Its properties are known for warm Asian hospitality, high service standards, premium accommodation, and extensive facilities such as restaurants, spas, meeting venues, and recreational areas. In the Philippines, Shangri-La operates established hotels and resorts in destinations including Manila, Cebu, and Boracay. The company employs people across guest services, food and beverage, engineering, security, finance, and other hotel functions. Shangri-La generally places strong emphasis on guest care, professional presentation, teamwork, safety, training, and respect for local communities. Benefits and working conditions vary by property and employment contract.

Working in Philippines

The Philippines is an archipelago with major employment centers on Luzon, Cebu in the Visayas, and resort islands such as Boracay, Bohol, and Palawan. Hospitality, tourism, retail, business-process outsourcing, construction, healthcare, and education provide many job opportunities. Filipino culture is friendly, family-oriented, and community-minded, with English widely used in workplaces. Island living offers warm weather, beaches, affordable local food, and an active outdoor lifestyle, although transport, internet, and healthcare can be less convenient outside major cities. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit together with a 9(g) work visa; requirements should be confirmed with Philippine authorities. Employers may assist with permits, accommodation, meals, transport, or relocation, but this varies. Candidates should verify contracts, accommodation, medical coverage, and living costs before moving.