Service Leader - Security

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – Security is responsible for protecting guests, colleagues, hotel property and daily operations. Typical requirements include relevant security or hospitality experience, strong knowledge of emergency procedures, access control, incident reporting and local safety regulations. Supervisory experience is preferred, along with good communication, observation and decision-making skills. The successful candidate is expected to lead security officers professionally, monitor patrols and surveillance systems, investigate incidents, coordinate with police or emergency services when necessary, and respond calmly to security, fire or medical situations. Flexibility is essential, as the role normally involves rotating shifts, weekends and public holidays. A security license, first-aid training and the ability to work in a multicultural hotel environment may also be required.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. Shangri-La properties are known for warm Asian hospitality, high service standards, premium facilities and strong attention to guest safety and comfort. In the Philippines, the group operates well-established hotels and resorts in destinations such as Manila, Cebu and Boracay. Employees typically work in diverse, service-focused teams and may receive structured training, staff benefits and opportunities for internal career development. Exact benefits and compensation depend on the property, role, experience and employment terms.

Working in Philippines

The Philippines offers hospitality, tourism, security, restaurant, marine recreation and administrative opportunities, especially in Manila, Cebu, Boracay, Palawan and other resort destinations. Filipino culture is welcoming, family-oriented and strongly influenced by Spanish, American and Southeast Asian traditions. English is widely used in workplaces, while Filipino and local languages are common socially. Island life can provide warm weather, beaches, outdoor activities and a relaxed lifestyle, although transport, healthcare access and internet quality vary outside major cities. Foreign nationals generally need an employer-sponsored work visa or permit before taking employment; requirements can include an approved contract, immigration filings and medical documentation. Do not work on a tourist status. Relocating employees should budget for housing, deposits, transport, insurance and tropical living costs, and confirm whether the employer provides accommodation, meals, flights or relocation assistance. Local salaries vary considerably, so reviewing the specific contract and property location is important.