Service Associate - Reservations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Reservations handles room reservations, guest inquiries, amendments, cancellations, and related correspondence while ensuring accurate information and excellent service. Applicants typically need a college diploma or equivalent hospitality experience, good English communication skills, basic computer knowledge, and familiarity with reservation systems. Previous experience in hotel reservations, front office, or customer service is advantageous. The successful candidate is expected to be organized, attentive to detail, commercially aware, and able to work shifts, weekends, and holidays. A professional manner, patience, teamwork, and the ability to manage multiple requests efficiently are essential. Knowledge of additional languages and familiarity with Shangri-La standards may be beneficial.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, high service standards, and distinctive guest experiences. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Manila, and Shangri-La Mactan, Cebu Resort & Spa. Employees generally work in a structured, service-focused environment with opportunities for training, career development, and movement between properties. The company places strong emphasis on guest satisfaction, professionalism, teamwork, cultural respect, and operational excellence. Benefits and salary vary by property, position, and employment status, and may include service charge, meals, insurance, leave benefits, and staff discounts.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations, with demand in hotels, restaurants, tourism, reservations, and guest services. Filipino culture is welcoming, family-oriented, and strongly influenced by English-language education and diverse Asian traditions. Island life can provide warm weather, beaches, outdoor activities, and a relaxed social atmosphere, while Manila offers more extensive transport, shopping, and career options. Living costs vary considerably: major business districts and resort areas are more expensive than provincial locations. Foreign nationals generally need an appropriate work visa or permit arranged with employer support; tourist status does not authorize employment. Requirements can include an Alien Employment Permit and a 9(g) work visa, subject to current immigration rules. Candidates should confirm sponsorship, accommodation, taxes, healthcare, and contract terms before relocating. Domestic flights and ferries connect the main islands, although travel may be affected by weather.