Hostess

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Hostess welcomes guests, manages restaurant seating, maintains reservations, coordinates table availability and supports smooth front-of-house operations. Candidates should have strong communication and interpersonal skills, a pleasant and professional manner, good grooming, and the ability to remain calm during busy service periods. Previous experience in a restaurant, hotel or customer-service role is preferred. English communication is generally required, while Malay or additional languages may be advantageous. The successful candidate is expected to provide warm Shangri-La service, understand basic restaurant procedures, work flexibly across shifts, and cooperate effectively with colleagues.

About the employer

Shangri-La is a major international luxury hospitality group founded in Hong Kong, operating hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe and other destinations. Its properties are known for high service standards, comfortable accommodation, restaurants, wellness facilities and guest-focused experiences. In Malaysia, Shangri-La operates established city and resort properties, including hotels in Kuala Lumpur, Penang, Sabah and other key destinations. The company places strong emphasis on genuine hospitality, professional presentation, teamwork and employee development. A Hostess joining Shangri-La would typically work within a hotel restaurant or resort dining outlet, welcoming guests and helping ensure that reservations, seating and service coordination are handled efficiently.

Working in Malaysia

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other tourist areas. Island destinations such as Langkawi and Penang provide a relaxed lifestyle, beaches, outdoor activities and diverse food, while costs vary considerably by location. Malaysian culture is multicultural, combining Malay, Chinese, Indian and Indigenous traditions, and English is widely used in hotels and tourism. Employees should expect warm weather, a generally informal social environment and flexible hospitality shifts, including weekends and public holidays. Foreign nationals normally need an employment pass or other employer-sponsored work authorization before starting work; the hotel usually supports the application, but requirements depend on nationality and contract. Relocation costs, accommodation, transport and medical coverage should be confirmed with Shangri-La. Applicants should verify the exact property, staff housing arrangements, benefits and visa process before accepting an offer.