Assistant Horizon Club Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Horizon Club Manager supports the daily operation of Shangri-La's executive lounge, ensuring polished service for VIP and club-floor guests. Requirements typically include several years of hotel front-office, guest-relations, or lounge experience, strong English communication, and preferably Cantonese and Mandarin. The successful candidate should be confident supervising colleagues, handling guest requests and complaints, coordinating food and beverage service, maintaining service standards, and managing lounge opening and closing procedures. A professional manner, attention to detail, commercial awareness, and flexibility to work shifts, weekends, and public holidays are expected. Previous experience in a luxury or international hotel is advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and properties across Asia, the Middle East, Europe, North America, and other international markets. The group operates under well-known brands including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. Its hotels are recognised for personalised Asian-inspired hospitality, high service standards, and premium accommodation, dining, wellness, and event facilities. In Hong Kong, Shangri-La operates prestigious properties including Island Shangri-La and Kowloon Shangri-La. Employees typically work in a multicultural environment with structured service procedures, training opportunities, and exposure to international guests. The company places strong emphasis on guest satisfaction, teamwork, professionalism, and creating memorable experiences.

Working in Hong Kong

Hong Kong offers strong opportunities in luxury hotels, restaurants, finance, retail, logistics, technology, and professional services. Hospitality roles are concentrated on Hong Kong Island, Kowloon, and major resort areas, with Cantonese, English, and Mandarin useful in customer-facing positions. The culture combines Chinese traditions with international influences, fast-paced city life, excellent public transport, diverse food, shopping, hiking, and nearby beaches and islands. Housing can be expensive, so many workers share accommodation or live farther from central districts. Overseas professionals generally need an employment visa sponsored by a Hong Kong employer, while eligible dependants may apply separately. Employers often assist with visa documentation, but candidates should confirm salary, accommodation, medical coverage, and relocation support before accepting an offer. New arrivals should arrange a local bank account, identity card, mobile service, and suitable health insurance.