Banking Consultant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Banking Consultant role at ANZ supports customers in a branch environment by understanding their needs, handling everyday banking enquiries and transactions, and referring suitable products such as accounts, cards, lending and digital services. Applicants typically need customer service or sales experience, strong communication skills, attention to detail and confidence using technology. Banking experience is helpful but not always essential, as training is generally provided. ANZ expects candidates to build trusted customer relationships, work collaboratively, meet service and performance goals, follow banking procedures, and identify and manage risks appropriately. The role may require flexible availability, including some Saturdays, and a genuine interest in helping customers achieve their financial goals.

About the employer

ANZ, or Australia and New Zealand Banking Group, is one of Australia's major banks, serving retail, small-business, commercial and institutional customers across Australia, New Zealand and selected international markets. Founded in 1835, the bank provides everyday accounts, home and personal lending, credit cards, business banking, wealth services and digital banking through branches, online platforms and mobile applications. ANZ focuses on helping customers manage money, buy homes, grow businesses and participate in the economy. Its workforce includes branch consultants, relationship managers, technology specialists, risk professionals and corporate support teams. The bank places importance on customer care, responsible banking, inclusion, professional development and managing financial and operational risk. The Thuringowa Central position supports customers in the Townsville region and is likely to involve face-to-face service, financial guidance and referrals to specialist ANZ teams.

Working in Australia

Australia offers opportunities in banking, healthcare, construction, education, technology, hospitality, mining, logistics and professional services. Major employment centres include Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, while regional cities such as Townsville can provide a more relaxed lifestyle and lower housing costs. Australian workplace culture is generally practical, direct, inclusive and team-oriented, with strong emphasis on safety, customer service and work-life balance. Lifestyle varies from tropical Queensland beaches and outdoor activities to cooler southern cities, with excellent national parks and diverse food and cultural communities. Skilled workers may explore employer-sponsored visas, skilled migration pathways, regional visas, graduate visas or working-holiday arrangements, depending on nationality and occupation. Before relocating, check eligibility, English requirements, skills assessments, health and character checks, taxation, rental costs and professional recognition. New arrivals should arrange accommodation, banking, tax registration and health cover, and research transport and local employment conditions.