Customer Engagement Lead

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Engagement Lead is responsible for developing and delivering initiatives that improve how ANZ communicates with and supports customers. The role typically requires experience in customer engagement, marketing, communications, customer experience, digital channels or product management, along with strong stakeholder management and project delivery skills. The successful candidate is expected to understand customer needs, use insights and data to shape engagement strategies, coordinate work across business teams, and deliver clear, measurable outcomes. Strong writing, presentation, influencing and problem-solving abilities are important. Experience in banking, regulated industries or large customer-focused organisations would be advantageous. The role is based in Docklands, Melbourne, and may involve collaboration with technology, marketing, product, risk and frontline teams.

About the employer

ANZ Group Holdings Limited is one of Australia and New Zealand’s major banking groups, providing retail, commercial and institutional banking, payments, lending, wealth and financial services. Headquartered in Melbourne, ANZ serves millions of customers across Australia, New Zealand and selected international markets. The bank employs a large workforce across branches, contact centres, corporate offices and technology functions. ANZ is focused on helping customers manage money, grow businesses and participate in the economy, while continuing to invest in digital banking, data, customer experience and responsible business practices. Its Docklands office is a significant corporate and technology hub. Employees generally work in multidisciplinary teams and are expected to demonstrate integrity, customer focus, collaboration and accountability within a highly regulated financial-services environment.

Working in Australia

Australia offers strong opportunities in banking, technology, healthcare, construction, education, logistics, professional services and skilled trades, especially in Melbourne, Sydney, Brisbane and Perth. Workplace culture is generally practical, direct and collaborative, with emphasis on work-life balance, safety and inclusion. Lifestyle varies from urban city living to coastal communities, national parks and regional towns; housing and transport costs can be high in major cities. Skilled overseas workers may need employer sponsorship, a skilled visa, a graduate visa or another eligible pathway. Requirements depend on occupation, qualifications, English ability, age and experience, and applications should be checked through the Department of Home Affairs. Relocating usually involves arranging accommodation, tax and banking details, health insurance where needed, and understanding local employment rights. Australia is an island country rather than a single-island destination, with distinct climates across its states and territories.