Sales Representative - CRM

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Representative – CRM role involves promoting Novartis medicines to healthcare professionals, developing trusted relationships with hospitals and clinics, and achieving territory sales objectives. Requirements typically include a degree or diploma in science, pharmacy, business, or a related discipline; relevant pharmaceutical or healthcare sales experience; a valid driving licence; and strong communication, negotiation, and presentation skills. The candidate is expected to understand customer needs, deliver accurate product information within compliance guidelines, manage a territory effectively, maintain quality customer records, and collaborate with medical, market access, and commercial colleagues. Knowledge of the Malaysian healthcare environment and proficiency in English and Bahasa Malaysia would be advantageous.

About the employer

Novartis is a global pharmaceutical company headquartered in Switzerland, focused on discovering and delivering innovative medicines. Its portfolio and research activities span areas such as cardiovascular, renal and metabolic diseases, immunology, neuroscience, oncology, and hematology. The company works with healthcare professionals, governments, researchers, and patient communities to improve health outcomes and expand access to treatment. In Malaysia, Novartis employs commercial, medical, market access, regulatory, supply, and corporate teams supporting the local healthcare system. The organization promotes science-led decision-making, ethical engagement, inclusion, and professional development. A Sales Representative contributes by communicating approved medicine information, understanding healthcare customer needs, and helping ensure appropriate use of Novartis products while meeting business objectives and complying with company policies and local regulations.

Working in Malaysia

Malaysia offers opportunities in pharmaceutical sales, healthcare, technology, finance, manufacturing, shared services, and tourism. Most corporate roles are based in Kuala Lumpur, Selangor, Penang, or Johor, while Sabah and Sarawak offer growing opportunities in healthcare, energy, and services. The country combines Malay, Chinese, Indian, and indigenous cultures, with diverse food, festivals, and languages. Kuala Lumpur provides the broadest career market and urban lifestyle; Penang offers a strong healthcare, manufacturing, and expatriate community; Langkawi, Sabah, and Sarawak provide a slower island or nature-focused lifestyle. Living costs vary, with Kuala Lumpur generally more expensive than smaller cities. Foreign employees usually need an employer-sponsored Employment Pass, while dependants may require related passes. Employers normally manage applications, and candidates should confirm current immigration rules before relocating.