MGR, Business Controls Customer Engagement Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports business controls and customer engagement activities, helping ensure processes meet regulatory, internal-control, and customer-service standards. Requirements typically include a degree in business, finance, risk management, compliance, or a related discipline; several years of banking or controls experience; strong knowledge of operational risk, governance, issue tracking, and reporting; and effective communication skills. The successful candidate is expected to identify control weaknesses, coordinate remediation, monitor customer-related processes, prepare management reports, and work confidently with business, operations, compliance, and audit teams. Attention to detail, sound judgment, stakeholder management, and the ability to meet deadlines are important.

About the employer

United Overseas Bank Limited, commonly known as UOB, is a major Singapore-based bank with operations across Southeast Asia, including Malaysia. It provides personal and commercial banking, wealth management, investment banking, treasury, and digital financial services to individuals, businesses, and institutions. UOB has built a strong regional presence through organic growth and strategic acquisitions, including the purchase of Citigroup’s consumer banking businesses in several ASEAN markets. In Malaysia, the bank serves retail customers, small and medium-sized enterprises, large corporations, and affluent clients through branches and digital channels. UOB emphasizes responsible banking, customer experience, risk management, innovation, and long-term relationships. Its Kuala Lumpur operations offer career opportunities in banking controls, compliance, technology, finance, operations, customer service, and relationship management.

Working in Malaysia

Malaysia offers career opportunities in banking, technology, shared services, manufacturing, tourism, and professional services, with Kuala Lumpur and nearby Selangor forming the main employment hub. For an island lifestyle, Penang combines strong cultural heritage, beaches, excellent food, and a growing services economy, while Langkawi is quieter and more tourism-focused. Sabah and Sarawak offer nature, multicultural communities, and opportunities in tourism, energy, and regional development. Malaysian culture is diverse, combining Malay, Chinese, Indian, Indigenous, and international influences. Living costs are moderate, public transport is strongest in major cities, and English is widely used in business. Foreign professionals generally need an employer-sponsored Employment Pass, with the hiring company handling most applications and approvals. Candidates should confirm current salary thresholds, immigration rules, taxation, healthcare, housing, and schooling requirements before relocating.