Customer Financial Services Specialist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role typically supports customers with invoices, payments, account enquiries, billing corrections and overdue balances. Requirements generally include experience in customer service, finance administration, accounts receivable or collections, along with good numerical accuracy and confidence using systems such as Microsoft Excel. Strong written and verbal communication skills are important because the specialist works with customers and internal teams to resolve financial issues. The successful candidate is expected to handle enquiries professionally, protect confidential information, meet service and productivity targets, maintain accurate records and follow company credit-control procedures. Previous experience in a transport, logistics or shared-services environment may be advantageous.

About the employer

Federal Express Corporation, commonly known as FedEx, is a global transportation, express delivery and logistics company. It provides time-definite parcel and freight transportation, customs support, supply-chain services and e-commerce solutions for businesses and consumers. Through its international air and ground networks, FedEx connects customers across Australia, the Asia-Pacific region and markets worldwide. The company employs people in operations, customer service, finance, technology, sales, aviation and logistics. In Australia, Federal Express supports domestic and international shipping, helping customers manage deliveries, documentation and commercial trade requirements. Its work environment generally values safety, reliability, customer focus, teamwork and operational discipline. Benefits and employment conditions vary according to the position, location and applicable Australian workplace arrangements.

Working in Australia

Australia offers opportunities in logistics, aviation, customer service, finance, technology, healthcare, construction, hospitality and professional services. Major employment centres include Sydney, Melbourne, Brisbane, Perth and Adelaide, while regional areas may offer opportunities in agriculture, tourism, mining and transport. Australian workplaces are generally informal, multicultural and focused on clear communication, fairness, safety and work-life balance. Lifestyle choices range from busy city living to coastal, rural and outdoor environments, with beaches, national parks and diverse food and cultural communities. Housing and transport costs can be high in major cities, so budgeting is important. People relocating for work usually need an appropriate visa, such as an employer-sponsored, skilled, graduate or working holiday visa. Requirements depend on nationality, occupation, qualifications and sponsorship. Applicants should check current rules through the Australian Department of Home Affairs and arrange health insurance, tax registration and accommodation before arrival.