Customer Financial Services Specialist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Financial Services Specialist supports customers with billing, payments, account enquiries, credit matters and dispute resolution. The role typically requires strong customer service and communication skills, sound numerical ability, attention to detail and confidence using financial, CRM and Microsoft Office systems. Experience in accounts receivable, collections, invoicing or a contact-centre environment is beneficial. The successful candidate is expected to investigate issues accurately, explain financial information clearly, protect customer data, meet service and productivity targets, and work cooperatively with internal teams. Flexibility, professionalism, problem-solving ability and a customer-focused approach are important, together with the right to work in Australia.

About the employer

Federal Express Corporation, commonly known as FedEx, is a global transportation, logistics and delivery company operating an extensive air and ground network. It provides express shipping, freight, e-commerce and supply-chain services to businesses and consumers worldwide. In the Asia Pacific, Middle East and Africa region, FedEx supports international trade through customs expertise, technology-enabled tracking and time-definite delivery solutions. The company employs people across customer service, finance, operations, aviation, technology and commercial functions. Its Australian operations connect domestic and international customers with major markets and communities. As a large multinational employer, FedEx generally offers structured processes, training, internal career opportunities and a strong focus on service reliability, compliance and workplace safety.

Working in Australia

Australia offers opportunities in logistics, customer service, finance, technology, healthcare, construction, hospitality and skilled trades, with Sydney, Melbourne, Brisbane, Perth and Adelaide serving as major employment centres. Its culture is generally informal, diverse and multicultural, with an emphasis on fairness, punctuality and work-life balance. Lifestyle options range from busy city living to beaches, regional towns and outdoor activities. Living costs can be high, especially housing in Sydney and Melbourne. Skilled workers may explore employer-sponsored visas, the Skilled Independent or State/Territory Nominated pathways, and temporary graduate options; eligibility depends on occupation, qualifications, English ability and experience. Before relocating, applicants should check current requirements with the Australian Department of Home Affairs. Plan for health insurance, tax registration, accommodation and transport, and confirm that the employer supports visa sponsorship before accepting an offer.