Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to enquiries, coordinates guest requests, and helps resolve concerns professionally. Applicants should have previous hotel, front-office, or customer-service experience, strong communication and organisational skills, attention to detail, and confidence using computer systems. Familiarity with hotel property-management systems is advantageous. The role requires a friendly, reliable, and well-presented candidate who can work independently and as part of a team. Flexibility to work rotating shifts, including weekends and public holidays, is expected. A genuine interest in hospitality and a commitment to delivering efficient, personalised service are essential.

About the employer

Oaks Melbourne on Market Hotel is part of Minor Hotels, an international hospitality group operating hotels, resorts, and serviced apartments across Australia and worldwide. Located in central Melbourne, the property provides accommodation suited to leisure and business travellers, with convenient access to the city’s dining, shopping, entertainment, and business areas. Oaks properties are known for apartment-style accommodation and practical guest facilities, supported by professional front-office and housekeeping teams. Employees work in a customer-focused environment where service quality, reliability, teamwork, and attention to detail are important. Minor Hotels offers opportunities across accommodation operations and other hospitality functions, with career pathways through its broader hotel portfolio. The role may also provide exposure to reservations, guest relations, and daily hotel operations.

Working in Australia

Australia offers strong opportunities in hotels, restaurants, tourism, healthcare, construction, trades, technology, and agriculture, particularly in Melbourne, Sydney, Brisbane, Perth, and regional tourism areas. Workplace culture is generally informal, direct, multicultural, and focused on punctuality, safety, fairness, and work-life balance. Melbourne provides excellent public transport, food, arts, sport, and cultural events, although rent and living costs can be high. Common visa options include the Working Holiday Maker visas for eligible young travellers, employer-sponsored skilled visas, and student visas with work conditions. Requirements vary by nationality, occupation, age, qualifications, and employer sponsorship. Before relocating, candidates should check official Australian immigration guidance, arrange suitable health insurance, budget for accommodation and transport, and confirm tax, work-rights, and police-check requirements. Hospitality employers may value prior experience and flexibility for evenings, weekends, and public holidays.