Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-ins and check-outs, processes reservations and payments, responds to enquiries, handles guest requests and resolves concerns professionally. Candidates should have hospitality or customer-service experience, strong communication and organisational skills, a friendly presentation, attention to detail and confidence using booking or property-management systems. The role requires flexibility to work early mornings, evenings, weekends and public holidays. A genuine commitment to delivering excellent service, supporting colleagues and creating a positive guest experience is expected. Knowledge of the local Mackay area and the ability to remain calm during busy periods would be advantageous.

About the employer

Oaks Mackay Carlyle Suites is an accommodation property in Mackay, Queensland, offering serviced apartments and hotel-style facilities for business and leisure travellers. It operates under Oaks Hotels, Resorts & Suites, a prominent Australian accommodation brand within Minor Hotels. Minor Hotels manages hotels, resorts and serviced apartments across Australia and internationally, with brands spanning upscale, midscale and extended-stay accommodation. Oaks properties typically focus on comfortable apartment-style living, practical facilities and attentive guest service. Employees work in a guest-focused environment where professionalism, teamwork and reliable service are important. The Mackay property serves visitors to the Whitsunday region, local businesses and longer-stay guests, providing opportunities to develop experience in front office operations, reservations and broader hotel services.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, serviced apartments, restaurants and tourism businesses, especially in Queensland, coastal cities and regional destinations such as Mackay. Workplace culture is generally practical, friendly and team-oriented, with emphasis on punctuality, safety, inclusion and customer service. Lifestyle varies from busy metropolitan living to relaxed coastal communities, with outdoor activities, beaches and warm weather in Queensland. Eligible overseas applicants may use Working Holiday, Work and Holiday, employer-sponsored or skilled visas, depending on nationality, qualifications and job requirements. Employers may require valid work rights, tax registration and responsible-service certificates for some hospitality positions. Relocating involves arranging accommodation, transport, health insurance, banking and a tax file number. Mackay is more affordable than Sydney or Melbourne but has a smaller job market, so applicants should budget for initial housing and travel costs and confirm visa conditions before accepting employment.