Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-in and check-out, processes reservations and payments, handles enquiries, responds to requests, and helps resolve concerns professionally. Candidates should have previous hotel, reception, or customer-service experience, strong communication skills, attention to detail, and confidence using computerised booking or property-management systems. A friendly, flexible, and reliable approach is essential, including availability for rotating shifts, weekends, and public holidays. The role also requires the ability to work independently and as part of a team, maintain accurate records, follow hotel procedures, and deliver consistently high standards of guest service.

About the employer

Oaks Hotels, Resorts & Suites is an Australian accommodation brand operated by Minor Hotels, an international hospitality group with properties across Australia, New Zealand, Asia, Europe, the Middle East, and the Indian Ocean. Oaks specialises in serviced apartments, resort accommodation, and extended-stay properties, serving business travellers, families, and leisure guests. Oaks R Suites - Geelong provides accommodation in central Geelong, close to shops, restaurants, waterfront attractions, and transport connections. The company focuses on comfortable stays, practical facilities, and attentive service. Team members generally work in a guest-focused environment where professionalism, communication, flexibility, and cooperation are valued. Employment may include benefits associated with Minor Hotels, subject to the position, property, and employment conditions.

Working in Australia

Australia offers strong opportunities in hospitality, tourism, healthcare, construction, trades, technology, and education. Geelong is a regional Victorian city with a relaxed coastal lifestyle, good public transport, restaurants, beaches, and access to Melbourne. Australian workplace culture is generally direct, inclusive, safety-conscious, and punctual, with legal minimum pay and award conditions applying to many hospitality roles. Living costs can be high, especially for housing, although Geelong is often more affordable than central Melbourne. Visa options may include working holiday visas, employer-sponsored visas, skilled visas, and student visas with work rights; eligibility depends on nationality, occupation, age, qualifications, and current immigration rules. Candidates should check the Australian Department of Home Affairs website before travelling, arrange appropriate health insurance, confirm accommodation, and budget for transport, tax, and daily expenses.