Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent is responsible for welcoming guests, managing check-ins and check-outs, processing payments, handling reservations, answering enquiries and resolving requests professionally. Candidates generally need previous hotel, reception or customer-service experience, strong communication skills, a friendly and confident manner, attention to detail and basic computer literacy. Availability for rotating shifts, including weekends and public holidays, is usually expected. Knowledge of hotel reservation systems and the ability to work independently or as part of a team are advantageous. The successful candidate should remain calm under pressure, maintain professional presentation and consistently deliver warm, efficient service.

About the employer

Minor Hotels is an international hospitality group operating hotels, resorts and serviced apartments across Australia and numerous global destinations. Its Australian Oaks Hotels, Resorts and Suites brand provides accommodation for business travellers, leisure guests, families and long-stay visitors. Oaks Mackay Rivermarque Hotel is located in central Mackay, Queensland, close to the Pioneer River, restaurants, shops and local business facilities. The property offers serviced-apartment-style accommodation and focuses on comfortable stays, practical facilities and attentive guest service. Employees typically work in a team-oriented hotel environment where reliability, communication and a strong customer focus are valued. As part of Minor Hotels, the property may offer access to hospitality training, internal development opportunities and career pathways across a broad accommodation network.

Working in Australia

Australia is a large island country with varied opportunities in tourism, hospitality, healthcare, construction, agriculture, technology and professional services. Regional cities such as Mackay offer hotel, resort, restaurant and tourism roles, often with a lower cost of living than Sydney or Melbourne. Australian workplace culture is generally informal, punctual and team focused, with emphasis on safety, equality and respectful communication. Lifestyle options include beaches, national parks, outdoor sports and a relaxed social environment, although regional areas may require a car. Visa options can include employer-sponsored visas, skilled visas and Working Holiday visas, subject to nationality, age, occupation and eligibility requirements. Before relocating, candidates should confirm visa rights, tax and superannuation obligations, accommodation costs, health insurance and employment conditions. Mackay’s tropical climate includes hot summers and a distinct wet season.