Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-ins and check-outs, processes reservations and payments, answers enquiries, handles requests and complaints, and helps maintain a smooth front-office operation. Candidates should have previous hotel, accommodation, or customer-service experience, strong communication and computer skills, a professional presentation, and excellent attention to detail. The role requires flexibility to work rotating shifts, including weekends and public holidays. A friendly, confident attitude, ability to remain calm under pressure, and willingness to support other departments are expected. Knowledge of hotel reservation systems and the ability to work independently and as part of a team are advantageous.

About the employer

Oaks Sydney North Ryde Suites is an accommodation property in Sydney’s North Ryde area, offering serviced apartments suited to business travellers, families, and longer-stay guests. The property operates under Minor Hotels, an international hospitality group with hotels, resorts, and serviced-apartment brands across Asia, the Middle East, Europe, Africa, Australia, and the Indian Ocean. Oaks Hotels, Resorts & Suites is one of Minor Hotels’ Australian brands and focuses on practical, comfortable accommodation supported by friendly guest service. Employees typically work in a professional, guest-focused environment with opportunities to build experience across front office, reservations, housekeeping, and hotel operations. The North Ryde location provides access to business parks, transport links, shopping areas, and central Sydney.

Working in Australia

Australia offers strong opportunities in hospitality, tourism, healthcare, construction, education, technology, agriculture, and professional services. Hotels and resorts regularly recruit receptionists, guest service agents, chefs, housekeeping staff, and supervisors, particularly in Sydney, Melbourne, Brisbane, Perth, regional tourist areas, and coastal destinations. Australian workplace culture is generally informal, respectful, safety-conscious, and focused on punctuality, teamwork, and fair employment conditions. Lifestyle varies from busy city living to relaxed beach and regional communities, although housing and transport can be expensive in major cities. Visitors may enter through tourist, student, or working-holiday arrangements. Working Holiday visas, including subclasses 417 and 462, suit eligible young travellers; student visas permit limited work, while skilled or employer-sponsored visas may support longer-term relocation. Check current eligibility, work limits, health requirements, and visa conditions with the Australian Department of Home Affairs before travelling.