Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-ins and check-outs, processes reservations and payments, responds to enquiries, handles guest requests and resolves concerns professionally. Candidates should have hospitality or customer-service experience, strong communication and organisational skills, a friendly presentation and confidence using computerised hotel systems. Availability for rotating shifts, including evenings, weekends and public holidays, is generally expected. The role requires attention to detail, a positive attitude, reliability and the ability to remain calm in a busy environment. Knowledge of hotel operations and previous front-office experience are advantageous.

About the employer

Oaks Sydney Goldsbrough Suites is an apartment-style accommodation property located in the historic Goldsbrough building at Darling Harbour, Sydney. It offers self-contained suites suited to leisure travellers, families, business visitors and longer stays, with convenient access to the city, waterfront attractions, restaurants, public transport and the International Convention Centre Sydney. The property operates under Oaks Hotels, Resorts & Suites, part of Minor Hotels, an international hospitality group with hotels and resorts across Asia, the Middle East, Europe, Africa and Australia. Employees generally work in a guest-focused environment where service quality, teamwork, operational standards and efficient communication are important. The Guest Service Agent supports the front-office operation and contributes directly to a smooth, welcoming experience throughout each guest’s stay.

Working in Australia

Australia offers strong opportunities in hotels, resorts, restaurants, tourism, healthcare, construction, technology and professional services. Sydney is multicultural, energetic and career-focused, with a relaxed outdoor lifestyle built around beaches, parks, sport and dining. Housing and transport costs can be high, especially near the city, so shared accommodation or living in nearby suburbs may be practical. Public transport is extensive, and a tax file number and Australian bank account are useful for employment. Temporary visa options include Working Holiday visas for eligible passport holders, while employer-sponsored and skilled visas may suit qualified applicants. Check current requirements with the Australian Department of Home Affairs because eligibility, age limits and work conditions vary. New arrivals should budget for rent, bond, transport, healthcare and daily expenses, and obtain appropriate insurance. Australia is geographically isolated but well connected by international flights, and Sydney provides a diverse community with many hospitality networking opportunities.