Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to enquiries, and supports a smooth stay. Candidates should have hospitality or customer-service experience, confident communication skills, professional presentation, basic computer ability, and strong attention to detail. Familiarity with hotel property-management systems is useful, although training may be provided. The role requires a friendly, reliable and flexible approach, including availability for early mornings, evenings, weekends and public holidays. Candidates are expected to resolve guest concerns courteously, work effectively with housekeeping and other departments, follow cash-handling and security procedures, and consistently deliver the service standards of Oaks Hotels and Resorts.

About the employer

Oaks Nelson Bay Lure Suites is part of Minor Hotels, an international hospitality group operating hotels, resorts and serviced apartments across Australia, Asia, the Middle East, Europe and Africa. Oaks Hotels, Resorts and Suites focuses on comfortable accommodation for business and leisure travellers, with properties in city, coastal and regional destinations. The Nelson Bay property is located in the Port Stephens area of New South Wales and provides apartment-style accommodation close to beaches, restaurants and local attractions. As a guest service employee, you would join a customer-focused hotel team responsible for welcoming visitors, supporting reservations and ensuring a positive experience throughout each stay. Minor Hotels generally offers opportunities across front office, housekeeping, food and beverage, maintenance and management, with career development possible across its Australian and international properties.

Working in Australia

Australia is a large country rather than an island destination, offering varied hospitality opportunities in cities, coastal resorts, regional hotels and remote tourism areas. Jobs are commonly available in front office, housekeeping, food and beverage, kitchen operations and resort services, particularly in New South Wales, Queensland, Victoria, Western Australia and the Northern Territory. Australian workplaces value punctuality, direct communication, teamwork, safety and friendly but professional customer service. Nelson Bay offers a relaxed coastal lifestyle, beaches, national parks, marine activities and a strong tourism economy, although living costs and rental availability should be researched carefully. International applicants generally need a suitable visa, such as a Working Holiday visa, skilled visa or employer-sponsored visa, and must meet eligibility requirements. Plan for tax, health insurance, accommodation, transport and a local bank account before relocating. Check official Australian government immigration guidance for current visa rules and work conditions.