Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is responsible for generating and managing meetings, incentives, conferences and events business for Shangri-La in Indonesia. Candidates typically need a degree or diploma in hospitality, business or a related field, along with several years of hotel sales experience and a strong record in MICE accounts. The role requires excellent communication, negotiation and presentation skills, knowledge of the Indonesian corporate and events market, and the ability to build relationships with agencies, companies and event organisers. The successful candidate is expected to meet revenue targets, develop new business, manage key accounts, prepare proposals, coordinate with hotel departments and ensure a high standard of client service.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe and other international markets. The company is recognised for personalised service, elegant facilities, strong food and beverage offerings, and a warm Asian-inspired approach to hospitality. Its Indonesian properties serve business travellers, leisure guests, weddings and large corporate events, supported by restaurants, meeting venues, wellness facilities and extensive guest services. Shangri-La generally places strong emphasis on service culture, colleague development, operational standards and creating memorable guest experiences. Sales professionals work closely with revenue management, events, rooms, food and beverage and senior leadership teams to grow profitable business and maintain long-term client relationships.

Working in Indonesia

Indonesia offers diverse opportunities in hospitality, events, tourism, sales and business development, particularly in Jakarta, Bali, Surabaya, Batam and major resort areas. Bali is popular with international workers because of its beaches, established expatriate community and active lifestyle, while Jakarta provides stronger corporate and MICE opportunities. Local culture values courtesy, relationships, family and religious traditions; modest dress and respect for customs are important. Living costs vary considerably, with Bali resort areas and central Jakarta often being more expensive. Employees should expect warm weather, busy traffic in major cities and a relaxed social lifestyle outside work. Foreign nationals normally need employer sponsorship and an appropriate work permit and stay visa before starting employment. Employers commonly assist with immigration paperwork, but candidates should confirm tax, housing, insurance and relocation support directly with Shangri-La.