Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. The role typically requires a degree in Hotel Management, Hospitality, Business, or a related field, together with substantial experience in luxury hotels or resorts and proven supervisory or leadership experience. Strong knowledge of rooms, food and beverage, guest relations, budgeting, and hotel systems is expected. The successful candidate should be commercially aware, highly organised, visible to guests and employees, and confident managing multicultural teams. Excellent English communication, problem-solving ability, flexibility, and a genuine commitment to Shangri-La service standards are essential.

About the employer

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognised for warm Asian hospitality, high-quality accommodation, distinctive dining, wellness facilities, and strong attention to personalised guest service. Its Philippine properties include well-known city hotels and island resorts, serving leisure travellers, families, business guests, and events. Shangri-La places emphasis on employee development, operational excellence, sustainability, and creating memorable experiences. A Resident Manager in the organisation is expected to protect the brand’s service culture while ensuring smooth, profitable, and safe day-to-day operations.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, particularly in rooms, food and beverage, events, wellness, and hotel management. Life varies from busy urban centres to relaxed island communities, with generally warm, sociable people and a strong family-oriented culture. English is widely used in business and tourism, although learning basic Filipino is helpful. Island living can provide beaches, diving, nature, and a slower pace, but transport, healthcare, utilities, and imported goods may be less convenient outside major cities. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving a work permit from the Department of Labor and Employment and an immigration work visa. Employers often assist with documentation, accommodation, flights, meals, medical cover, and relocation arrangements, but these benefits should be confirmed in the offer.