Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, marketing activities, promotional campaigns, customer communications, market research, and event coordination. Candidates are generally expected to have a diploma or degree in marketing, business, hospitality, or a related field, along with strong organisation, communication, and presentation skills. Experience in hotel sales, marketing, public relations, or customer service is advantageous. The role requires confidence using Microsoft Office and possibly hotel or CRM systems, attention to detail, teamwork, flexibility, and the ability to manage deadlines while maintaining Shangri-La’s service standards.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, personalised service, and high-quality accommodation and dining experiences. Shangri-La properties in Malaysia serve business travellers, leisure guests, families, and major events, with operations spanning hotels and resorts in destinations such as Kuala Lumpur, Penang, Kota Kinabalu, and Langkawi. Employees typically work in a multicultural environment where professionalism, guest care, teamwork, sales performance, and attention to detail are highly valued. Career opportunities range from hotel operations and culinary roles to sales, marketing, finance, engineering, and management.

Working in Malaysia

Malaysia offers varied opportunities in hospitality, tourism, sales, marketing, technology, education, healthcare, and manufacturing. Island destinations such as Langkawi, Penang, Tioman, Redang, and parts of Sabah are popular for resort, diving, marine-tourism, and food-service careers. Malaysian culture is multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences, with English widely used in business and tourism. The lifestyle can be relaxed and affordable, although island locations may have fewer services and higher transport or rental costs than Kuala Lumpur. Foreign nationals generally need an employer-sponsored employment pass before starting work; requirements depend on nationality, salary, qualifications, and job level. Candidates should confirm visa sponsorship, accommodation, medical coverage, taxes, and relocation support with the employer. Malaysia’s tropical climate, excellent food, and welcoming communities make it attractive for international hospitality professionals.