Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing and validating daily hotel revenue, including rooms, food and beverage, spa, and other operating departments. Requirements typically include a degree or diploma in accounting, finance, hospitality, or a related field, along with experience in hotel income audit, night audit, or financial control. Familiarity with hotel systems, point-of-sale reports, reconciliations, taxation, and internal controls is expected. The successful candidate should be detail-oriented, analytical, trustworthy, and comfortable working with deadlines. Strong communication skills, Microsoft Excel knowledge, and the ability to investigate discrepancies and coordinate with operational departments are important. Experience with international hotel brands and Indonesian accounting practices would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The brand is known for warm Asian hospitality, refined service, high-quality accommodation, restaurants, wellness facilities, and business events. Shangri-La properties generally operate with structured international standards covering guest service, finance, safety, sustainability, and employee development. In Indonesia, the group has operated prominent city and resort hotels, offering career opportunities in hotel operations, culinary services, finance, sales, engineering, and guest relations. Employees may benefit from multinational training, exposure to luxury hospitality practices, staff accommodation or meals depending on the property, and internal mobility within the wider group. Exact benefits vary by hotel, position, and local employment conditions.

Working in Indonesia

Indonesia offers hospitality opportunities across major destinations such as Bali, Java, Lombok, Batam, and the Riau Islands. Bali is the most established tourism market, with strong demand in hotels, resorts, restaurants, finance, wellness, and guest services. Jakarta provides more corporate and luxury-city roles, while Lombok and other islands offer resort careers and a slower lifestyle. Indonesian culture values politeness, community, respect for elders, and religious diversity. Living costs vary considerably; Bali’s popular areas can be expensive, while smaller cities are more affordable. Foreign employees normally need employer sponsorship, an approved work permit, and the appropriate limited-stay visa or KITAS before starting work. The employer typically coordinates immigration and documentation. Candidates should confirm salary, accommodation, meals, transport, insurance, tax treatment, and flight arrangements before relocating. Learning basic Indonesian is useful, and employees should respect local customs, dress expectations, and religious practices.