Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and team engagement. Candidates typically need a degree in hospitality or business, several years of experience in luxury or international hotel operations, and strong knowledge of rooms, food and beverage, guest relations, and hotel finance. Excellent leadership, communication, problem-solving, and decision-making skills are expected. The successful candidate should be highly visible, commercially minded, calm under pressure, and committed to Shangri-La’s service culture. Flexibility to work shifts, weekends, and public holidays is essential, along with the ability to lead a multicultural team and maintain high standards of safety, compliance, and guest care.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for warm Asian hospitality, refined accommodation, comprehensive dining, wellness facilities, and attentive personal service. Its Philippine properties serve business and leisure travelers in major urban and resort destinations, supported by restaurants, meeting facilities, spas, and recreational amenities. Shangri-La places strong emphasis on guest satisfaction, operational excellence, colleague development, cultural respect, and responsible business practices. Employees can expect a structured international environment, opportunities to work with multicultural teams, and standards designed for premium hospitality. Compensation and benefits vary by property, position, experience, and whether the role includes accommodation or service-charge participation.

Working in Philippines

The Philippines offers hotel, resort, restaurant, tourism, diving, wellness, and events opportunities, particularly in Manila, Cebu, Boracay, Palawan, Davao, and other coastal destinations. The culture is welcoming and relationship-oriented, with English widely used in business and hospitality. Life can range from fast-paced city living to a relaxed island routine, with affordable food, warm weather, beaches, and an active social community. Housing, transport, healthcare, and internet quality vary by island, so research the specific property location carefully. Foreign nationals generally need an employer-sponsored work permit and appropriate visa or work authorization before taking employment; requirements can change, so confirm details with the Philippine Bureau of Immigration and the employer. Local hires should verify salary, service charge, accommodation, meals, insurance, leave, and relocation support in writing. Typhoons, traffic, humidity, and seasonal tourism demand are important practical considerations.